Terms & Conditions


These terms and conditions govern the sale of products by us Fortis Health Limited to you on the website. These terms and conditions constitute the entire agreement between Fortis Health, whose registered address is Fortis Health Limited, Third Floor, Elizabeth House, Ruettes Brayes, St Peter Port, Guernsey, GY1 1EW and you the customer. By ordering our products, you signify your agreement to be bound by these terms and conditions.


Delivery Time

Fortis Health products are usually dispatched within the same day (for orders received before 12pm) or within 24 hours.

As items are dispatched from the Channel Islands, you should expect a delivery time of 3-5 business days for the UK - European and worldwide delivery times may vary. Please bear in mind these are approximations and during busy periods delivery may be slightly longer. Please note that we will need to wait 21 working days from the date of despatch before we can investigate the non arrival of any item(s).


Returns & Refunds Policy

If you return goods to us unopened, within 3 weeks of dispatch we will refund the amount charged. We ask that you obtain proof of postage from your Post office. Please note we can only refund your money in cases where 1) goods have been damaged 2) goods have been incorrectly dispatched.

We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your refund request or the day we confirmed to you via letter or e-mail that you were entitled to a refund of the defective Product.

All Returns should be sent to the following address: Fortis Health Limited, PO Box 651, St Peter Port, Guernsey, GY1 3JY



Orders are processed almost as soon as they are placed and it is not possible to cancel or change an order on the website once it has entered the dispatch process. If you no longer want the item you ordered, please return the item to us in accordance with our Returns & Refunds Policy and you will receive a full refund for the price you paid for the item.


We guarantee you that any Product purchased from us through our site is of satisfactory quality. 

Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product. We accept no liability for any loss or damage caused by us or our employees or agents. Where there is no breach of a legal duty of care to you by us or by any of our employees or agents, where such loss or damage is not a reasonably foreseeable result of any such breach. For any increase in loss or damage resulting from breach by you of any terms of this contract.

Not in the UK?

If products are ordered from Fortis Health for delivery outside the UK, they may be subject to taxes which are levied when the delivery reaches the destination. You will be responsible for payment of these taxes and Fortis Health will not be liable. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any laws.


Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your legal rights.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Your Personal Data

Your email address is stored so that we can send you an email to confirm that any orders, payments, dispatches and any other transactions entered by you have been successfully processed via our website.

We ask you for your telephone number in case we need to contact you about transactions on your account including orders, deliveries and payments. We may also contact you to advise you of any Fortis Health offers which we think may be of interest to you.

Our Use and Protection of Your Personal Data for Marketing Purposes


We endeavour to carry out our marketing activity in a considerate, ethical and economic way and respect the consumer’s choice when it comes to receiving direct mail.

We will not sell or pass your personal data to any third party company. Our direct mailings may from time to time incorporate information from reputable third parties advising you of products and services, which we believe may be of interest to you, however, you can be assured that we will not pass your details to any third parties. This will be in accordance with the UK’s Data Protection legislation. Your data may be used to notify you about other products or services provided by Fortis Health. You may at any time request not to receive such information by emailing us at


Our products are not intended to treat, cure or prevent any disease, neither is the information supplied on our website intended to replace the advice available from your own doctor. If you have a recurring health problem that worries you, always tell your GP. If you are taking a prescription medicine, or are pregnant please consult your doctor before taking a supplement. If you experience an adverse reaction, stop taking the supplement and seek medical advice.